Frequently Asked Questions

Whether you're browsing or ready to make a purchase, you might have questions. And while we would be happy to talk to you and provide every little detail, we understand that it might be 1 a.m. and you want your answer right now. So for that reason, here is our FAQ section, a.k.a. Frequently Asked Questions. If our customer service team hears a question more than a couple of times a week, we prepare an answer and post it here. Because if you have a question, chances are you're not the only one.

Q: Are electric scooters easy to ride?

A: If you can ride a bicycle, you can ride an electric scooter. Get on, turn the key and go. All you need is a little balance. The more you ride, the more it will become second nature, and it will seem like you've had one forever. Remember, no matter how short the ride, always wear a helmet.

Q: Are electric scooters safe?

A: A scooter is a two-wheeled vehicle. If you ride it with care, you are as safe as you are on a bicycle. If you push your luck and try doing some trick riding, there's a good chance you will hurt yourself. You can protect yourself by avoiding cars and always wearing protective clothing, like a helmet and long sleeve clothing.

Q: Are electric scooters legal?

A: Laws regarding electric scooters vary by country, state and municipality. Small electric scooters are explicitly allowed by law in California and several other US states. Some states have no regulations relating to small electric scooters, while most allow scooters in any format to be licensed and used on public roads.

Q: What is the range of the electric scooter? How far will it go?

A: The maximum distance of EVT Scooter depends on a few things: the weight of the rider, type of terrain, wind resistance and speed the scooter is driven. With a 165-pound rider on a flat surface under normal driving conditions, the range will vary from 25 and 45 miles. Another factor is the quality and condition of the individual batteries. It's a good idea to test your scooter around home before you take it on a long haul and discover your batteries are drained.

Q: What precaution should a driver take so as not to run out of energy on the road?

A: EVT Scooters feature an energy gauge on the dashboard. Pay attention to this as you would your car's gas gauge to determine your battery charge level. For this LED gauge green means fully charged, a persistent blinking yellow means you have less than 5 miles of battery charge left and red means get to an outlet SOON. Another warning feature includes a warning beep to warn you as you approach 10 percent of a battery charge level. The beep will become more frequent as you get to the ten percent level. Finally, when you notice a decrease in acceleration power and speed, it is time to recharge.

Q: Is riding an electric scooter comfortable?

A: Electric Scooter feature fully silent operation, so there is no background noise and no need to wear hearing protection. And the fact that you aren't spewing any emissions into the ozone ought to make you a little more comfortable.

Q: Do I have to warm up the engine of an electric scooter before riding it?

A: No. Turn the key and go. The only preparation you need is to make sure you are wearing a helmet. When you turn the key, you should hear three beeps immediately to let you know the scooter is ready to go. If you don't hear any beeps, check your battery charge level.

Q: How much maintenance does an electric scooter require?

A: Electric scooters require a minimum of maintenance. These scooters have no combustion engine, no transmission, no belts, no chains, no gasoline, no lubricants, no ignition, no spark plugs and no carburetor. The design of the Direct Drive system and Hub Motor EVT scooters easier to maintain than any other electric or gasoline scooter available.

Q: Is it a problem to get parts for an EVT scooter?

A: No. Parts are available from multiple resources. Things like tires, brake pads and bulbs can be found at any scooter supply location. You are not required to buy them from EVT or an EVT dealer. EVT patented parts, like the Hub Motor and System Controller are available through your local EVT Dealer. Your dealer can also sell you replacement batteries as needed. Most EVT Scooter dealers carry an inventory of the most popular parts to make sure you can keep your scooter on the road.

Q: Can an EVT electric scooter get wet?

A: The EVT system uses direct current source and 48Volt system design, so there is no danger from getting the scooter wet. But be careful not to get water in the charger outlet, the controller and the internal battery compartment. Rain or snow will not affect the function of your electric scooter.

Q: Do I need to wear a helmet to ride an electric scooter?

A: Yes. Always. For your own safety, and because we want you to come back and buy more scooters from us. Local laws may or may not require riders to wear a helmet. But we highly recommend you wear one while on your scooter.

Q: Is it easy to recharge the batteries?

A: Yes. Plug the battery charger into any standard household outlet (AC110V or AC220V). Charging starts automatically.

Q: How long will the batteries last?

A: The batteries should last for between 18 to 24 months with regular and frequent charging. The battery’s life cycle can be reduced or damaged if a low charge level is retained for a long period of time. Depending on the rider's use, you can expect between 300 and 500 charging cycles.

Q: How can I know the batteries’ charge level?

A: The energy gauge on the Scooter dashboard includes a row of LED lights that indicate the charge level of your batteries. First Green = FULLY CHARGED Second Green = HALF CHARGED Yellow = TEN PERCENT REMAINING (You will also hear a Warning Beep. At this level, charging is recommended). Red Light = NO CHARGE (Immediate charging is necessary).

Q: If one battery is bad, do I need to change all the four?

A: Probably not. Have your EVT dealer test all four batteries and replace the ones that are failing.

Q: What are the advantages of having an electric scooter?

A: No more stops at the gas pump. But also there is no noise, no pollution, no nasty odors, no emissions, practically no maintenance, easy operation, low cost of energy consumption.

Q: How can I pay for my electric vehicle?

A: EVT Scooters are sold through authorized Bravo EVT dealers. Let us know if you would like to Become a Dealer.

Q: Is a charger included with my purchase of an electric vehicle?

A: Every Bravo EVT Scooter includes a Battery Charger.

Q: What happens if the vehicle I receive is defective in any way?

A: We carefully inspect all of our scooters before shipping. Report any defects to your EVT Dealer as quickly as possible. Make sure to register your EVT Scooter within 10 days of purchase, to keep the manufacturer's warranty in tact.

Q: What happens if the vehicle breaks?

A: EVT Scooters carry a limited manufacturer’s warranty. If your vehicle breaks while it is under warranty, contact the manufacturer to have it repaired or replaced according to the terms of the manufacturer’s warranty. If your vehicle breaks after the warranty expires, we can still provide repairs at your expense. Most major cities have several scooter repair shops. Phone ahead to make sure they work on Electric vehicles. Because spare parts are freely available, this is a smart option.